1. Definitions and Interpretation
In these Terms: “Mr Grey’s Plumbing” means the owner and operator of this Website; “Website” means all content, functionality, and services made available by Mr Grey’s Plumbing; “Contractor” means any independent third-party tradesperson referred via the Website; “Services” means any services provided by a Contractor; “User” or “you” means any person accessing or using the Website. Headings are for convenience only and do not affect interpretation.
2. Nature of Business
Mr Grey’s Plumbing operates solely as a marketing, advertising, and referral intermediary. It does not provide, perform, supervise, or control any trade services. Nothing in these Terms gives rise to any relationship of agency, partnership, joint venture, or employment between Mr Grey’s Plumbing and any Contractor.
3. No Reliance
You acknowledge that you have not relied on any representation, warranty, or statement made by or on behalf of Mr Grey’s Plumbing in deciding to use the Website or engage any Contractor.
4. Independent Contractor Engagement
All Contractors act independently. Any contract for Services is strictly between you and the Contractor. Mr Grey’s Plumbing is not a party to, and disclaims all responsibility for, any such agreement.
5. Assumption of Risk
You assume full responsibility for all decisions and risks associated with engaging any Contractor, including verifying licences, insurance, and suitability.
6. Disclaimer of Warranties
To the fullest extent permitted by law, all express or implied warranties, guarantees, representations, or conditions are excluded, including (without limitation) any warranties as to merchantability, fitness for purpose, or due care and skill.
7. Exclusion of Liability
To the maximum extent permitted by law, Mr Grey’s Plumbing excludes all liability in contract, tort (including negligence), statute, or otherwise for any loss or damage, including indirect, incidental, special, or consequential loss, arising out of or in connection with: (a) use of or inability to use the Website; (b) reliance on any information; or (c) any interaction with a Contractor.
8. Limitation of Liability
To the extent liability cannot be excluded: (a) liability is limited, at the sole discretion of Mr Grey’s Plumbing, to the re-supply of services or the cost of re-supply; and (b) the total aggregate liability of Mr Grey’s Plumbing for all claims is limited to the greater of AUD $100 or the amount (if any) paid by you to Mr Grey’s Plumbing in the preceding 3 months.
9. Time Limitation for Claims
Any claim, action, or proceeding arising out of or in connection with these Terms or the Website must be commenced within 6 months of the event giving rise to the claim. After that period, you irrevocably waive any right to bring such claim.
10. Indemnity
You indemnify and hold harmless Mr Grey’s Plumbing and its officers, employees, and agents against all claims, liabilities, damages, losses, and expenses (including legal costs on a full indemnity basis) arising from: (a) your use of the Website; (b) your dealings with any Contractor; or (c) your breach of these Terms.
11. Website Availability
Mr Grey’s Plumbing does not guarantee continuous, uninterrupted, or secure access to the Website and may suspend or terminate access at any time without notice.
12. Acceptable Use
You must not use the Website in any unlawful, fraudulent, abusive, or harmful manner.
13. Intellectual Property
All intellectual property rights in the Website are owned by or licensed to Mr Grey’s Plumbing. Any unauthorised use is strictly prohibited.
14. Privacy
Use of the Website is subject to our Privacy Policy, which forms part of these Terms.
15. Severability
If any provision of these Terms is invalid or unenforceable, it shall be severed without affecting the remaining provisions.
16. Waiver
Failure to enforce any right does not constitute a waiver of that right.
17. Entire Agreement
These Terms constitute the entire agreement between you and Mr Grey’s Plumbing with respect to your use of the Website.
18. Variation
Mr Grey’s Plumbing may amend these Terms at any time without notice. Continued use of the Website constitutes acceptance of the amended Terms.
19. Dispute Resolution
Before commencing any legal proceedings, you agree to: (a) notify Mr Grey’s Plumbing in writing of the dispute; and (b) attempt to resolve the dispute in good faith through negotiation for at least 14 days. If unresolved, the dispute must be submitted to mediation in New South Wales before any court proceedings are commenced.
20. Governing Law
These Terms are governed by the laws of New South Wales, Australia. You submit to the exclusive jurisdiction of its courts.
21. Contact
All enquiries must be directed via this Website or by calling 0451 316 208.
22. Client Responsibility for Contractor Engagement and Disputes
You acknowledge and agree that you are solely responsible for the management, supervision, and resolution of all aspects of any Services provided by a Contractor, including (without limitation) scope of work, pricing, variations, delays, defects, and disputes.
Any issues, complaints, or claims arising out of or in connection with the Services must be directed exclusively to the relevant Contractor. Mr Grey’s Plumbing has no obligation to intervene in, manage, or resolve any dispute between you and a Contractor.
To the maximum extent permitted by law, you release Mr Grey’s Plumbing from any and all liability arising from or in connection with any defect, delay, failure, or dispute relating to Services performed by a Contractor.
